TROUBLESHOOTING
Zen Studio Errors
it's important to know there are three types of error categories hardware errors docid\ dwx5svuf5snfju f3vu2 this is when there is an issue with the actual cronus zen itself, such as error codes and a blank oled screen firmware errors docid\ ly6zi3tqakuyk8hhzb3ki this is when there is an issue when using the firmware update tool (zen studio tools > firmware update) , such as device not found, 0 0 0 error, and network errors zen studio errors (this page) zen studio errors (this page) this is when there is an issue when using zen studio {{zs}} , such as device disconnected, registration issues, and unable to download gamepacks before doing anything else, watch this video first, it will clarify pretty much everything check first before you start, it's crucial to be mindful of the following when recovering from an error usb cables usb cables check that they work and firmly connected the best way to test is to connect your controller directly to your pc or console and see if it detects correctly no scripts or gamepacks no scripts or gamepacks ensure no scripts or gamepacks are loaded why? because sometimes, these can be the cause behind the fault you’re wrestling with if you find a script or gamepack causing havoc, give a shout out to its creator to get any bugs squashed protect your mk profiles protect your mk profiles ensure that all mk profiles are securely backed up, to avoid losing any of your tailored settings script safeguarding script safeguarding unfortunately, scripts cannot be backed up directly ensure that you retain a separate copy of any script you've been utilizing to avoid any potential gaming disruptions ok, let's get after it software update if you see this software update window, you must click 'cancel' due to a bug in zen studio 1 5 0 build 24 that stops it from installing click here https //zen cmmodpass com/upd/zen studio latest exe to download zen studio {{zs}} for this release, we recommend that you first uninstall the previous version of zen studio before installing the new version error opening file for writing this error appears if you ran the zen studio build 24 auto update (known bug, see above) uninstalling the older zen studio before installing the new {{zs}} should do the trick device disconnected the most common zen studio error that usually means the usb cable is not connected to the correct prog usb port, or the cable is faulty it can also mean the usb cable may be faulty try another the pc usb port isn't getting enough power this can be solved with the cronus mk switch which has a powered 5v aux port you are using am apple mac bootcamp won't work with newer m1/m2 chipsets you need to use vmware fusion technology preview 2023 👉 free trial if none of these solutions worked, the unfortunately your cronus zen has developed a fault scroll down to the zen studio errors docid\ xrfay4u9buyb9so7onl07 for what to do next device connected but not responding this happens when zen studio {{zs}} has lost its pairing to the cronus zen usually all you need to do is go to the device panel and click on the find device button it can also mean you're using an old firmware that doesn't work with zen studio {{zs}} if that doesn't work, simply unplug and reconnect the prog usb cable if none of these solutions worked, unfortunately your cronus zen has developed a fault scroll down to the zen studio errors docid\ xrfay4u9buyb9so7onl07 for what to do next zen studio not opening you are not connected to the internet, or your internet provider might be blocking our server because of tight security use a vpn to get around it we suggest trying protonvpn – it's free! 😊 programming error usually this is when you have a faulty usb cable or when there are corrupt zen studio files simply go to tools > reset zen studio it can also mean the script you are programming may be out of date with old code no longer compatible with the latest updates unable to download gamepacks error message "unable to download gamepacks" your internet provider or firewall is blocking access to our server use a vpn to get around it we suggest trying protonvpn – it's free! 😊 if you are still unable to download gamepacks please wait for an hour as the gamepack server may be restarting unable to retrieve data from the server error message "unable to retrieve data from the server" your internet provider or firewall is blocking access to our server use a vpn to get around it we suggest trying protonvpn – it's free! 😊 if you are still get the error message please wait for an hour as the server may be restarting more than a month old you're using an old version of zen studio go to step 1 install zen studio docid\ uvmc vw2ci8sd09izj4ep and update to version {{zs}} stuck on programming this is a known issue, but with a simple workaround unplug and reconnect the prog usb cable run tools > reset zen studio this will revert everything to their default after zen studio reboots, go to the device panel and click on the find device button still not working? 😲 if your zen's pulling a vanishing act with a blank oled, skipping the rgb led party, or flat out refusing to reset, that’s a huge bummer because it sounds like it’s developed a fault don't panic! here's your game plan warranty wonders bought directly from cronus shop ? the warranty is between 90 days and 1 year depending on the package you purchased but if you snagged yours from another store like gamestop, you might have a 30 day warranty sweet deal if you've just unboxed within 30 days? you're set for a new replacement or a refund, whichever you prefer passed the warranty deadline? we've got a plan b this extended warranty service is here to the rescue doesn't matter when or where you got it gamestop, amazon anywhere! we’ve got you covered 🚑 let's get you back in the game!